When it comes to home renovation, the materials you choose can make or break your project. That’s where Floor and Decor comes in. At first glance, they offer a massive selection of affordable flooring and tile, promising savings for DIY enthusiasts and contractors alike.
But is it the go-to store for your renovation needs? Based on reviews and personal experiences, the answer isn’t as simple as it seems.
By the time you’re done reading, you’ll have a clear understanding of whether Floor and Decor deserves a spot on your shopping list—or if you’re better off elsewhere.
What Is Floor and Decor All About?
Floor and Decor is a leading retailer that specializes in providing high-quality flooring and tile products for both residential and commercial projects. With a wide range of options, including hardwood, laminate, vinyl, carpet, and tile, the company caters to all types of design preferences and budgets.
What sets Floor and Decor apart from other home improvement stores is its extensive inventory of flooring materials, offering customers an exceptional variety in terms of styles, colors, and finishes.
Whether you’re a DIY enthusiast or a professional contractor, the store provides an impressive selection of products at competitive prices, making it a popular destination for home renovation projects.
Beyond just selling flooring, Floor and Decor also offers various tools and accessories to help with installation, as well as helpful resources like design consultations and educational workshops.
Their customer service aims to ensure that each person finds the perfect flooring solution that fits their needs. In addition to their in-store shopping experience, Floor and Decor also has a convenient online presence, where customers can browse, shop, and even get free design consultations.
Despite its focus on affordability, Floor and Decor does have a reputation for offering quality products, although some customers have raised concerns about price hikes and poor customer service in certain instances.
Overall, Floor and Decor is a go-to store for anyone looking to upgrade their space with new flooring while keeping costs manageable.
Tips for Floor and Decor Products
If you decide to buy from Floor and Decor, here are some tips to get the most out of your purchase:
- Inspect Before Installation
Check every piece of flooring or tile before installing it. Report defects immediately to avoid warranty issues later. - Follow Manufacturer Instructions
Use the recommended adhesives, underlayments, and tools for your specific flooring or tile. - Seal Natural Stone Tiles
If you purchase natural stone products, invest in a high-quality sealant to protect against stains and moisture damage. - Clean Regularly
Use non-abrasive cleaners specifically designed for your type of flooring or tile to maintain its appearance. - Address Problems Quickly
If you notice defects or issues like chipping, contact customer service immediately to avoid being dismissed due to warranty limitations.
My Experience with Floor and Decor
My experience with Floor and Decor has been a mix of positive and frustrating moments. When I first walked into their store, I was immediately impressed by the sheer variety of flooring options available.
Whether I was looking for trendy tile, durable hardwood, or stylish vinyl, the store seemed to have everything I could possibly need. The staff were generally helpful and knowledgeable, assisting me in selecting the right materials for my project.
I found the prices to be reasonable, and the quality of the products appeared to be top-notch, especially considering how affordable they were.
However, things took a turn during the checkout and delivery process. After purchasing a significant amount of tile, I encountered a few issues with the delivery service. The timing of the delivery didn’t align with my renovation schedule, causing some delays.
Additionally, there were some discrepancies in the order—missing items and extra materials that I hadn’t requested. While the store offers a generous return policy, the process felt cumbersome, and customer service didn’t seem as responsive as I hoped, which made it more stressful than it needed to be.
Despite these hiccups, I was generally satisfied with the product quality and variety. The flooring options have transformed my space, and I was able to complete my renovation at a reasonable cost. That said, I would recommend Floor and Decor with a bit of caution, particularly when it comes to the logistics and customer service side of things.
Pros and Cons of Floor and Decor
Pros:
- Wide Selection: Floor and Decor offers a vast array of flooring options, including tiles, hardwood, laminate, vinyl, and more. Whether you’re looking for a trendy design or something more traditional, you’ll find plenty of choices to suit your style.
- Competitive Pricing: The store is known for offering quality flooring at affordable prices. Compared to other home improvement stores, their prices are often more reasonable, making it a great option for budget-conscious shoppers.
- Helpful Staff: Many customers find the staff to be knowledgeable and ready to assist. They offer guidance on product selection, design, and installation, which can be invaluable for homeowners and DIYers.
- In-Store Showrooms: With large showrooms, customers can see and feel the products before purchasing, which is a major advantage over shopping online for flooring.
- Frequent Promotions: Floor and Decor often runs sales and promotions, providing further opportunities to save on flooring purchases.
Cons:
- Delivery Issues: Some customers have reported delays or problems with their delivery service, including missing or incorrect items, which can disrupt renovation timelines.
- Return/Refund Complications: Floor and Decor has a 90-day return policy, but some customers have complained about the difficulty of returns and the limited options after that period (store credit instead of refunds).
- Customer Service: While some staff are helpful, others may not be as responsive, especially when dealing with post-purchase issues. This can lead to frustration during the installation or return processes.
- Installation Costs: While the store offers installation services, the cost can add up quickly, and in some cases, customers have found the service to be subpar compared to the price.
- Limited Online Stock: Although their online store is comprehensive, not all products are available for online ordering, and sometimes stock availability may be an issue.
Floor and Decor Vs. Other Brands
- Floor and Decor Vs. Home Depot
Home Depot offers a similar variety of flooring options, but with a stronger focus on customer service and better warranties.
While Floor and Decor may be cheaper, Home Depot excels in product quality and return policies. If you’re looking for a more reliable customer experience and more durable materials, Home Depot is a solid choice.
However, if you’re strictly focused on saving money, Floor and Decor could be a better fit for bulk purchases.
- Floor and Decor Vs. Lowe’s
Lowe’s offers comparable pricing to Floor and Decor but stands out for its well-rounded customer service and better product quality. Lowe’s provides a wider selection of premium flooring options and more consistent availability. For DIYers who appreciate more guidance and support, Lowe’s is a preferable choice, though Floor and Decor’s extensive inventory can be a plus if you need variety.
- Floor and Decor Vs. Arizona Tile
Arizona Tile focuses on high-end, designer tiles, offering more stylish and unique options than Floor and Decor. While Floor and Decor wins in affordability, Arizona Tile delivers superior quality, especially for natural stone and porcelain. Arizona Tile is ideal if you’re looking for premium aesthetics and more personalized customer service, while Floor and Decor is a better option for bulk, budget-friendly buys.
- Floor and Decor Vs. Lumber Liquidators (LL Flooring)
Lumber Liquidators specializes in hardwood flooring and tends to offer more durable options compared to Floor and Decor. However, Floor and Decor provides a broader selection of tile, laminate, and vinyl options. If hardwood is your primary focus, Lumber Liquidators is a stronger contender, but for a variety of materials in one place, Floor and Decor has the edge.
- Floor and Decor Vs. TileBar
TileBar specializes in designer tiles with unique patterns, finishes, and high-end materials. It’s ideal for those looking for something stylish and sophisticated. Floor and Decor, on the other hand, offers a more affordable and extensive selection, although it lacks the premium aesthetic appeal that TileBar offers. TileBar’s products are more expensive but worth the investment for those seeking luxury tiles.
Also Read: My Thoughts On Sono Eclipse Flooring
Frequently Asked Questions (FAQs)
Floor and Decor operates on a warehouse model, selling products directly without middlemen, which helps reduce costs. However, lower prices may also mean sacrificing quality or customer support.
No, Floor and Decor is an independent company and not affiliated with Home Depot.
Yes, but the reviews are mixed. Customers praise the variety and pricing but frequently criticize the quality of products and customer service.
Floor and Decor’s biggest competitors include Home Depot, Lowe’s, Arizona Tile, Lumber Liquidators, and TileBar.
Final Thoughts
While Floor and Decor has its strengths, such as affordability and variety, its shortcomings in product quality and customer service make it less reliable than competitors. If you’re working on a tight budget and need basic materials, it might be worth a visit. However, for premium quality, better warranties, and more responsive service, consider exploring other options like Lowe’s or Arizona Tile.
At the end of the day, the choice depends on your project’s priorities and how much risk you’re willing to take. If you do decide to shop at Floor and Decor, go in prepared, inspect your items carefully, and keep your expectations realistic.
