If you’re a new mom like I was, trying to get everything in place before your baby arrives, you might have come across Aeroflow while looking for a breast pump covered by your insurance.
On the surface, the promise is tempting: a brand-new breast pump from a top manufacturer at no cost to you.
But here’s the thing—before you rush into buying or going through Aeroflow, you might want to take a closer look at some of the issues many people, including myself, have had with this company.
My Experience With Aeroflow Breast Pumps
When I was pregnant, like most moms-to-be, I spent countless hours researching the best breast pumps. Naturally, I stumbled across Aeroflow Breastpumps.
I was excited—after all, who wouldn’t want a good quality breast pump practically free through insurance?
The process seemed so simple: fill out some forms, verify my insurance, and voilà—a top-tier breast pump would be on its way to me. But, my experience didn’t quite live up to those expectations.
The customer service wasn’t as smooth as I’d hoped, and the time it took to get everything sorted out was longer than expected.
There were delays in verifying my insurance, and I had to follow up multiple times.
What stood out to me was the range of breast pump options they provided. From brands like Medela and Spectra to hands-free pumps, there were many choices to suit different needs.
The customer service team was extremely helpful in guiding me through the decision-making process, and answering questions about which pump would work best for my lifestyle.
The whole process felt far from seamless. And it seems I’m not alone—many others have had similar frustrations with Aeroflow.
Pros & Cons of Aeroflow Breast Pump
Pros:
Before we get into the cons, let’s start with what I liked about Aeroflow, because there are a few positives.
- Insurance Coverage: One of the primary selling points of Aeroflow is the promise to help moms get a breast pump through their insurance. If you’re on a budget, this can save you hundreds of dollars. Aeroflow partners with top manufacturers like Medela, Spectra, and Lansinoh, so you can access reputable brands.
- Variety of Breast Pumps: Aeroflow offers a wide selection of breast pumps, from basic manual pumps to more advanced options like the Elvie and Willow, which are hands-free and wearable. If you’re looking for a specific brand or model, you’ll likely find it on Aeroflow’s platform.
- Convenient Online Process: The idea of handling everything online is another appealing aspect. I was able to upload my insurance information, and Aeroflow said they would handle the rest. In theory, it’s a time-saver because you don’t have to deal with your insurance company directly.
- Accessory Options: They also offer a variety of breastfeeding accessories like milk storage bags and nursing bras. You can bundle some of these items with your breast pump order, which can be a plus if you want to get everything from one place.
Cons:
Now, let’s talk about some of the drawbacks, which, in my experience, outweigh the positives.
- Long Delays in Insurance Verification: One of the biggest frustrations I had with Aeroflow was the long delay in getting my insurance verified. I submitted my paperwork and waited… and waited. I had to contact customer service multiple times to check the status. From what I’ve gathered from other moms, this is a common issue. Delays like this can be incredibly stressful, especially when you’re close to your due date and need the pump as soon as possible.
- Lack of Customer Support: During the process, I found Aeroflow’s customer service to be lacking. It wasn’t easy to get in touch with someone, and when I finally did, the responses were vague. I needed more assistance with my order and insurance, but I felt like I was being brushed off. Several reviewers online shared similar experiences—either not getting responses or receiving incomplete information.
- Incorrect or Incomplete Orders: I’ve read stories of people receiving the wrong products or having incomplete orders shipped to them, and unfortunately, I experienced this as well. I was sent the wrong accessories, and getting the issue corrected took way longer than it should have. When you’re a busy mom, dealing with customer service issues like this can feel overwhelming.
- Issues with Returns and Refunds: One of the major complaints I’ve seen—and it mirrors my own experience—is Aeroflow’s poor handling of returns and refunds. I’ve come across multiple stories from moms who purchased more expensive pumps, like the Elvie, only for the pump to malfunction after a few uses.
Worse still, Aeroflow was slow to respond or outright unhelpful when it came to issuing refunds or replacements. This is especially disappointing given the higher price tag of some of these products.
Also Read: My Experience With Anna’s Wild Yam Cream
Tips For Aeroflow Breast Pumps
If you’ve already ordered a breast pump through Aeroflow, there are a few things you can do to get the most out of your pump and make sure it lasts.
- Read the Manual
This sounds obvious, but it’s essential to read the manual thoroughly to understand how to properly use and maintain your pump. This includes cleaning instructions, which are important for both hygiene and longevity.
- Regular Cleaning
After each use, make sure to thoroughly clean the parts of your pump that come into contact with milk. Use warm, soapy water or follow the cleaning instructions provided by the manufacturer. Let everything air dry completely before reassembling the pump.
- Check for Wear and Tear
Over time, the parts of your pump, especially valves and membranes, may wear down. Make it a habit to inspect these parts regularly and replace them as needed to ensure the pump continues to function efficiently.
- Contact the Manufacturer for Repairs
If your pump malfunctions and you’re struggling to get help from Aeroflow, try contacting the manufacturer directly. They may offer repair services or replacements under warranty, depending on the pump.
- Choose the Right Breast Pump
Aeroflow offers various pump models from trusted brands like Medela, Spectra, and Lansinoh. Take time to research which model suits your lifestyle—whether you need a portable pump for on-the-go or a hospital-grade pump for higher milk production.
- Use the Right Suction and Speed Settings
Start with lower suction levels and increase gradually as your body gets used to pumping. Most Aeroflow breast pumps come with adjustable speed and suction settings to mimic a baby’s natural nursing rhythm. Experiment with different settings to find what works best for you.
Breast Pump Providers Vs. Other Brands
- Aeroflow Vs. Edgepark
Edgepark is another popular company that offers breast pumps through insurance. From my research, it seems like Edgepark offers similar pumps to Aeroflow, but with fewer complaints about delays and customer service. While Aeroflow has a more user-friendly website, Edgepark tends to have better reviews for actually delivering on their promises promptly.
- Aeroflow Vs. Babylist
Babylist is a fantastic option if you want more flexibility. They offer breast pumps, along with a wide variety of other baby products, and have a much better reputation when it comes to customer service. The downside is that you might pay more upfront, but their transparency and support make the process much smoother.
- Aeroflow Vs. Pumping Essentials
Pumping Essentials is another service that offers insurance-covered pumps. Like Aeroflow, they offer a wide selection of pumps. However, Pumping Essentials has better reviews when it comes to customer service and timely delivery. If you’re feeling hesitant about Aeroflow, Pumping Essentials might be worth checking out.
Frequently Asked Questions (FAQ)
No, not all Aeroflow breast pumps are hospital grade. While they do offer hospital-grade pumps like the Medela Symphony, the majority of pumps available through Aeroflow are personal-use pumps meant for everyday pumping at home.
In my experience, it took longer than expected. Typically, Aeroflow claims that you should receive your pump within 10 business days after your insurance is verified. However, many moms have reported significant delays, so it’s worth following up if you haven’t heard anything in that time frame.
This was one of the sticking points for me. Aeroflow says it can take anywhere from a few hours to a few days, but in reality, it can take weeks. If you’re nearing your due date and still haven’t heard back, you may need to contact them repeatedly to get things moving.
Final Thoughts
While Aeroflow Breastpumps has some appealing qualities—like offering a range of breast pumps through insurance—it’s clear that they struggle with customer service, delivery times, and product support.
For moms who are already juggling a million things, the delays and frustrations that come with Aeroflow might not be worth it.
If you’re looking for a hassle-free experience, I’d recommend exploring other options like Edgepark or Babylist.
Aeroflow may save you some money upfront, but the stress might not be worth it in the long run.
